Support
Questions, problems or ideas: write to us and a person will answer.
Email support@chungaboo.com. Tell us your device and what happened, and we will help.
Common questions
How do I restore my purchases on a new device?
Sign in with the same Apple Account. In the app, tap the player at the end of the menu, then Grown-ups (a grown-up check comes first), and choose Restore Purchases.
How do I cancel the Student Plan?
In your Apple Account settings: on iPhone or iPad, Settings, then your name, then Subscriptions. Cancel at least 24 hours before the end of the month or year already paid for; the plan stays active until then.
I bought Lifelong Learner. Do I keep it?
Yes. Lifelong Learner is no longer offered to new customers, but if you bought it, it still unlocks all current courses. Restore it at any time with the same Apple Account.
Can a school buy Spanish School Bus?
Yes. A school buys seats of the Student Plan (yearly) in Apple School Manager and assigns them with its device management. Students need no accounts. The details for teachers and administrators are at www.spanishschoolbus.com/teachers/.
I bought a course in an earlier version. Do I keep it?
Yes. Course packs bought in earlier versions still unlock the course they were bought for.
Can more than one child use the app?
Yes. Up to five players can each have their own name, stars and progress on one device.
Does it need the internet?
No. Every lesson and game works offline.
What is Easy Mode?
Extra help for younger learners: the first mistake in a level is forgiven. Switch it on for each player on their Player Card (tap the player at the end of the menu).
Which devices does it run on?
iPhone, iPad and Mac, through the App Store.
Will progress move to a new device?
Progress is saved on the device. It moves to a new one if you restore it from a device backup.
Teachers and schools: see the page for teachers.